FAQ
D'AuraHaven — Frequently Asked Questions
How long does shipping take?
Most orders arrive within 14–28 business days. Europe: 12–22 business days. Middle East: 15–25 business days. Every order includes a tracking number sent to your email once dispatched.
Do you ship internationally?
Yes — we ship to the US, UK, Canada, Australia, and most countries worldwide. Free shipping applies to all US, UK, Canada, and Australia orders. For all other countries, orders over $45 ship free; orders under $45 ship for a flat $4.99.
Can I track my order?
Yes. You'll receive a tracking link by email as soon as your order is dispatched. Track your order anytime at daurahaven.com/apps/parcelpanel.
My tracking hasn't updated yet.
Tracking can take 3–5 business days to activate after your shipping confirmation. If there's still no movement after that, email us at support@daurahaven.com and we'll investigate right away.
My item arrived damaged or incorrect. What do I do?
Email support@daurahaven.com within 30 days of delivery with your order number and clear photos of the issue. We'll send a replacement or issue a full refund within 3 business days — no forms, no hassle.
Do you accept returns?
Yes. We accept return requests within 30 days of delivery for items that are defective, damaged, incorrect, or unused and in original condition. We don't accept physical returns — instead, we resolve every case with a full refund or free replacement. Submit your request at daurahaven.com/apps/parcelpanel-returns.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. After that, your order has usually been dispatched. Email us immediately at support@daurahaven.com with your order number and we'll do our best to help.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. All transactions are processed through our secure, encrypted checkout.
Are your products good quality?
Every product in the D'AuraHaven collection is personally reviewed before listing. We only sell pieces we'd put in our own homes — and if anything ever falls short, we make it right immediately.
How do I care for my products?
Care instructions are included in the packaging with every order. For wig and hair product care, visit our Wig Care Guide.
Still have a question?
Email us at support@daurahaven.com — we respond within 24 hours, Monday to Saturday. You can also use the contact form or the live chat on our website.