Refund policy
D'AuraHaven — Return & Refund Policy
At D'AuraHaven, your satisfaction matters. Because we work with fulfilment partners to ship most of our orders, our refund policy reflects the nature of each product type.
What We Accept Returns For
We accept return requests within 30 days of delivery for the following reasons:
- Item arrived with a confirmed manufacturing defect
- Item arrived damaged due to shipping
- You received the wrong item entirely
- Item does not match the description (wrong colour, size, or style)
- Change of mind (item must be unused and in original condition)
Because our products ship from supplier warehouses, we do not accept physical returns. Instead, we offer a full refund or free replacement at no extra cost to you.
How to Request a Return or Refund
Email support@daurahaven.com within 30 days of delivery with your order number and a clear photo of the item or issue (required for defective or damaged claims). We aim to respond within 24 hours and resolve all cases within 3 business days.
Refund Processing
Approved refunds are returned to your original payment method within 5–10 business days depending on your bank.
Non-Refundable Situations
We are unable to offer refunds for change of mind requests made after the 30-day window has passed, delivery delays within our stated timeframes of 12–28 business days, or customs fees and import duties charged by your local authority.
EU Customers
In accordance with EU consumer law, customers in the European Union have the right to withdraw from a purchase within 14 days of delivery without providing a reason.